Refund policy

📦 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not, here are our return and refund conditions:

✅ Returns Accepted Within 15 Days
You have 15 days from the receipt of your order to request a return.

To be eligible, the item must be unused, in its original condition, and in its original packaging.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

💸 Refunds
Once your return is received and inspected, we will notify you whether your refund is approved.

If approved, your refund will be processed automatically to your original method of payment within a few days.

No refunds will be issued for sale items or errors resulting from an incorrect shipping address provided by the customer.

❌ Non-Refundable Items:

• Personalized or promotional items.

• Items that have been used or damaged after receipt.

📬 Delivery Issues
If your package is damaged, incorrect, or not received within the estimated delivery time, please contact us with supporting photos or screenshots.

In case of lost packages or delivery problems, a refund or replacement may be offered after verification.

📨 Contact
For any return or refund requests, please email us at contact@youshape.fr with your order number.